Legal
Refund Policy
Refund Eligibility
Refunds are considered on a case-by-case basis. A client may be eligible for a partial refund if the project has not commenced or if deliverables have not met the agreed-upon specifications defined in the project agreement. Refund eligibility depends on the stage of the project and the work completed up to the point of the refund request.
For fixed-price projects, the advance payment is non-refundable once work has commenced. For hourly or retainer engagements, refunds are calculated based on the hours worked up to the cancellation date.
Refund Process
To request a refund, send an email to billing@abhianya.com with your project name, invoice number, and the reason for the refund request. All refund requests must be submitted within 30 days of the invoice date or project termination, whichever is later.
Our team will review your request within 5 business days and respond with a decision. Approved refunds will be processed to the original payment method within 10 business days. If the refund is denied, we will provide a detailed explanation and work with you to resolve any outstanding concerns.
Non-Refundable Items
The following items are non-refundable once work has commenced: advance payments for projects that have started, third-party service fees and licenses purchased on behalf of the client, hosting and domain registration fees, design work that has been approved by the client, and hours already worked on hourly engagements.
Additionally, any costs incurred for third-party APIs, cloud infrastructure, or external services provisioned specifically for your project are non-refundable, as these are pass-through costs that we pay to external providers.
Cancellation
Clients may cancel a project at any time by providing written notice via email. Cancellation notices must be sent to billing@abhianya.com. Upon cancellation, the client is responsible for payment of all work completed up to the cancellation date.
For ongoing maintenance contracts, cancellation requires 30 days notice. The client will be billed for the final 30-day period regardless of when services are discontinued within that period.
Refund Timeline
Approved refunds are processed within 10 business days of approval. The time for the refund to appear in your account depends on your bank or payment provider, and may take an additional 5-10 business days after processing.
Refunds are issued to the original payment method. If the original payment method is no longer available, we will work with you to arrange an alternative refund method, such as a bank transfer.
Contact
If you have any questions about this Refund Policy, please contact us:
Abhianya Technology
Email: info@abhianya.com
Phone: +91 96677 32250
Address: B 47 Block, Sector 6, Noida, Uttar Pradesh 201301